Measuring Performance in Public Sector Organizations: Contemporary Trends and Avenues

Abstract

This paper dilates upon the concepts of performance, performance measurement, performance management and performance management systems in the public sector. The conventional performance management systems in Pakistan’s context are based on the Performance Evaluation Reports. However, performance agreements were recently introduced between the Prime Minister and the Ministers, but unfortunately, the initiative was short-lived. The International practices in the conventional performance management systems are also mostly based on strategic plans and performance agreements, with some of the developed countries also legislating in the field. The issues with the conventional systems in Pakistan in include subjective evaluation criteria, lack of recognition and rewarding outstanding performers. The contemporary trends in performance measurement and management have shifted focus from individual performance parameters to good governance and effective and efficient service delivery through a citizen-centric approach. Governments increasingly use technology and digital platforms to introduce interventions focusing on citizens and businesses. The leading trend is E-Governance and use of artificial intelligence to ease the interface with the public organizations by the citizens. The paper concludes that improvement is needed on all accounts and recommends the way forward.