FBR Human Resource Management Policy: Issues and Challenges, Suggested Policy Interventions to Increase Productivity

Authors

  • Abdul Jawwad Inland Revenue Service, Government of Pakistan Author

Keywords:

FBR, Human Resource Management Policy, Issues and Challenges, Policy Interventions, Productivity

Abstract

The Federal Board of Revenue (FBR) is the premier revenue collecting agency of the country. The performance of FBR has always remained under the spotlight. In view of the burgeoning budget deficit it has become the center stage of the Government efforts to turn around the economy. Efforts are afoot to increase the productivity of the organization which in turn is measured by parameters like growth in revenue and tax to Gross Domestic Production (GDP) Ratio. Measures to enhance the productivity of FBR more often than not comprise of increasing the tax rates, strengthening enforcement, selecting larger number of cases for audit, broadening of tax base, automating the systems and reinforcing the law. Optimal performance of the FBR depends on many factors. Human Resource Management (HRM) is one such factor which could not grasp the full attention of the policy makers.

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References

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25 Arshad Hayat, Staff officer to Chairman FBR, Islamabad, interview by author, 15 May, 2019.

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29 Atiya Ali Khan, ADCIR, RTO II, FBR, Lahore, interview by author, 16 April, 2019.

30 Fauzia Fakhar, CIR HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

31 ibid.

32 Sarmad Qureshi, CIR Zone VII, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

33 ibid.

34 Prime Minister’s Secretariat, Report of the National Commission for Government Reforms on Reforming the Government in Pakistan, vol. 1 (May 2008).

35 ibid.

36 ibid.

37 ibid.

38 Irum Shabbir, ADCIR, HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

39 Irum Shabbir, ADCIR, HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

40 ibid.

41ibid.

42 ibid.

43 Misbah Nawaz, ADCIR, HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

44 ibid.

45 ibid.

46 Prime Minister’s Secretariat, Report of the National Commission for Government Reforms on Reforming the Government in Pakistan, vol. 1 (May 2008).

47 Karamat Chaudry, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

48 ibid.

49 ibid.

50 Saadia Sadaf Gilani, CCIR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

51 ibid.

52 Karamat Chaudry, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

53 Saadia Sadaf Gilani, CCIR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

54 Javed Sheikh, ADCIR, RTO II, FBR, Lahore, interview by author, 15 April, 2019.

55 ibid.

56 Federal Public Service Commission, Annual Report, 2017, http://www.fpsc.gov.pk (accessed 20 Match 2019).

57 Ayesha Imran, CIR HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

58 Karamat Chaudry, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

59 Majid Hayat, Additional Director, DoT, FBR, Lahore, interview by author, 28 April, 2019.

60 Karamat Chaudry, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

61 ibid.

62 ibid.

63 ibid.

64 ibid.

65 ibid.

66 Majid Hayat, Additional Director, DoT, FBR, Lahore, interview by author, 28 April, 2019.

67 Karamat Chaudry, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

68 Karamat Chaudry, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

69 Saadia Sadaf Gilani, CCIR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

70 Irum Adnan, DG Dot, FBR, Lahore, telephonic interview by author, 17 May, 2019.

71 Sarmad Qureshi, CIR Zone VII, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

72 Shabana Aziz, Additional Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

73 ibid.

74 Karamat Chaudry, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

75 ibid.

76 Majid Hayat, Additional Director, DoT, FBR, Lahore, interview by author, 28 April, 2019.

77 Mufeeza Iqbal, Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

78 Javed Sheikh, ADCIR, RTO II, FBR, Lahore, interview by author, 15 April, 2019.

79 Ayesha Imran, CIR HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

80 Amir Abbas, ADCIR, CRTO, FBR, Lahore, interview by author, 15 April, 2019.

81 ibid.

82 ibid.

83 Saadia Sadaf Gilani, CCIR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

84 Nadeem Rizvi, CCIR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

85 Atiya Ali Khan, ADCIR, RTO II, FBR, Lahore, interview by author, 16 April, 2019.

86 ibid.

87 ibid.

88 Khawjah Adnan, DG Federal Ombudsman Lahore, Ex-Member IT, FBR, interview by author, 28 April, 2019.

89 Amir Abbas, ADCIR, CRTO, FBR, Lahore, interview by author, 15 April, 2019.

90 ibid.

91 Khawjah Adnan, DG Federal Ombudsman Lahore, Ex-Member IT, FBR, interview by author, 28 April, 2019.

92 ibid.

93 ibid.

94 Prime Minister’s Secretariat, Report of the National Commission for Government Reforms on Reforming the Government in Pakistan, vol. 1, May 2008.

95 Misbah Nawaz, ADCIR, HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

96 Majid Hayat, Additional Director, DoT, FBR, Lahore, interview by author, 28 April, 2019.

97 Fauzia Fakhar, CIR HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

98 Fauzia Fakhar, CIR HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

99 ibid.

100 ibid.

194

101 Misbah Nawaz, ADCIR, HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

102 ibid.

103 Nadeem Rizvi, CCIR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

104 Nadeem Rizvi, CCIR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

105 Fauzia Fakhar, CIR HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

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107 Ayesha Imran, CIR HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

108 ibid.

109 Prime Minister’s Secretariat, Report of the National Commission for Government Reforms on Reforming the Government in Pakistan, vol. 1, May 2008.

110 Fauzia Fakhar, CIR HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

111 ibid.

112 Misbah Nawaz, ADCIR, HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

113 ibid.

114 Ayesha Imran, CIR HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

115 Nadeem Rizvi, CCIR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

116 Khawjah Adnan, DG Federal Ombudsman Lahore, Ex-Member IT, FBR, interview by author, 28 April, 2019.

117 Gary Dessler and Biju Varkkey, Human Resource Management, 14th ed. (Chennai: Pearson Education, 2016), 271.

118 Fauzia Fakhar, CIR HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

119 Irum Adnan, DG Dot, FBR, Lahore, telephonic interview by author, 17 May, 2019.

120ibid.

121 Irum Shabbir, ADCIR, HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

122 ibid.

123 ibid.

124 Misbah Nawaz, ADCIR, HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

125 Amir Abbas, ADCIR, CRTO, FBR, Lahore, interview by author, 15 April, 2019.

126 ibid.

127 Nadeem Rizvi, CCIR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

128 Amir Abbas, ADCIR, CRTO, FBR, Lahore, interview by author, 15 April, 2019.

129 Amir Abbas, ADCIR, CRTO, FBR, Lahore, interview by author, 15 April, 2019.

130 ibid.

131 Prime Minister’s Secretariat, Report of the National Commission for Government Reforms on Reforming the Government in Pakistan, vol. 1, May 2008.

132 Khawjah Adnan, DG Federal Ombudsman Lahore, Ex-Member IT, FBR, interview by author, 28 April, 2019.

133 ibid.

134 ibid.

135 Shabana Aziz, Additional Director, DoT, FBR, Lahore, interview by author, 29 April, 2019.

136 ibid.

137 ibid.

138 ibid.

139 ibid.

140 ibid.

11491 5Abdul Wahid, IIR, LTU, FBR, Lahore, interview by author, 18 April, 2019.

142 Arshad Hanif, AOIR, LTU, FBR, Lahore, interview by author, 18 April, 2019.

143 Iqtidar Hussain, AOIR, LTU, FBR, Lahore. Telephonic interview by author, 17 April, 2019.

144 Irum Shabbir, ADCIR, HR, RTO II, FBR, Lahore, interview by author, 15 May, 2019.

145 Misbah Nawaz, ADCIR, HR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

146 ibid.

147 ibid.

148 Nadeem Rizvi, CCIR, CRTO, FBR, Lahore, interview by author, 30 April, 2019.

149 SMART: Specific, Measureable, Achievable, Relevant, Time bound

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Published

2025-10-06

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Section

Articles

How to Cite

Jawwad, A. (2025). FBR Human Resource Management Policy: Issues and Challenges, Suggested Policy Interventions to Increase Productivity. Journal of Pakistan Administration, 40(2), 169-196. https://journal.nspp.gov.pk/index.php/jpa/article/view/15